Many players have questions about SpaceXY before they deposit their first euro — here are the honest answers.
Before You Start
- Ensure you are over 18 years old and gambling is legal in your jurisdiction.
- Have a valid email address and phone number for account verification.
- Prepare a government-issued ID (passport, driver’s license) for KYC checks.
- Decide on a budget and set deposit limits using responsible gaming tools.
- Check the casino’s supported payment methods and withdrawal processing times.
- Read the bonus terms carefully, especially wagering requirements and game contributions.
Creating Your Account
- Visit the casino’s website and click the ‘Sign Up’ or ‘Register’ button.
- Fill in the registration form with your personal details: name, email, date of birth, and address.
- Choose a strong password and enable two-factor authentication (2FA) if available.
- Select your preferred currency and accept the terms and conditions.
- Verify your email by clicking the link sent to your inbox.
- Complete the first deposit using a method of your choice to activate the welcome bonus.
Calculating Your Bonus
Welcome bonuses typically consist of a deposit match and free spins. For example, a 100% match up to €500 plus 200 free spins on a popular slot. If you deposit €100, you receive a €100 bonus, giving you €200 to play with. The wagering requirement is often 35x the bonus plus deposit. That means you must wager (€100 + €100) × 35 = €7,000 before withdrawing. If free spins have separate wagering, e.g., winnings from 200 spins must be wagered 40x, and each spin is valued at €0.10, then if you win €50 from spins, you need €50 × 40 = €2,000 turnover. To maximize value, focus on games with high RTP and check game contribution percentages. Slots often contribute 100%, while table games may contribute less (e.g., 10%).
Deposits & Withdrawals
| Payment Method | Min Deposit | Max Withdrawal | Processing Time |
|---|---|---|---|
| Visa/Mastercard | €10 | €5,000 per transaction | 1-3 banking days |
| Skrill | €10 | €10,000 per transaction | Instant to 24 hours |
| Neteller | €10 | €10,000 per transaction | Instant to 24 hours |
| Bank Transfer | €20 | €50,000 per transaction | 3-7 banking days |
All withdrawals are subject to KYC verification, which may take additional 24-48 hours for the first request.
Licence & Player Protection
The casino operates under a Curacao eGaming licence. While this provides a level of regulation, players from EU or Nordic countries should note that winnings may be subject to local income tax. Always consult a tax advisor. The site uses 128-bit SSL encryption to protect personal and financial data. Additional safety measures include mandatory identity verification (KYC), self-exclusion tools, deposit limits, and reality checks. If you feel your gambling is becoming problematic, use the responsible gaming section to set limits or contact support for help.
Support Guide
Common scenarios and their solutions:
- Forgot password: Use the ‘Forgot Password’ link on the login page to reset via email.
- Account verification pending: Ensure you uploaded clear copies of your ID and proof of address. Contact live chat if it takes longer than 48 hours.
- Bonus not credited: Check if you used a valid bonus code and met the minimum deposit. If not, contact support with a screenshot.
- Withdrawal delay: First check the status in your account. If it exceeds the stated processing time, contact support through live chat or email.
- Game not loading: Clear your browser cache, update Adobe Flash Player, or try a different browser. If the issue persists, contact support with the game name.
- Account locked: This usually happens due to multiple login attempts. Contact support to unlock or verify your identity.
Good to Know
For the best return to player (RTP), choose games like Blood Suckers (98% RTP), Mega Joker (99%), or blackjack (99.5% with basic strategy). Avoid keno and scratch cards which often have RTP below 90%. High-volatility slots can deplete your bankroll quickly; low-volatility slots offer smaller but more frequent wins. Always check the RTP in the game info before playing.
Quick Answers
How long do withdrawals take?
Withdrawals are processed within 24-72 hours after verification, but e-wallets are faster than bank transfers.
Is the casino safe?
Yes, it uses SSL encryption and has a Curacao licence, but you should gamble responsibly and never deposit more than you can afford to lose.
Can I get a bonus without depositing?
Sometimes the casino offers no-deposit free spins or bonus codes for new players, but such offers come with strict wagering requirements.
What currencies are accepted?
Euro, US Dollar, British Pound, and several other currencies are supported.
Do I need to verify my account?
Yes, you must complete KYC before your first withdrawal. Upload your ID and proof of address.
Are there any restricted countries?
Some countries are restricted due to licensing. Check the terms and conditions for the full list.
How do I contact support?
Use live chat (24/7), email, or the contact form on the website.
Can I set deposit limits?
Yes, in the responsible gaming section you can set daily, weekly, or monthly deposit limits.
What happens if I close my account?
You can self-exclude permanently or temporarily. Any remaining balance will be returned after verification.
This guide provides a practical overview of what to expect when playing at this casino. Always read the full terms and conditions for the most accurate information.